Course curriculum

    1. Quotes

    2. What is Complain and Complaints Management?

    3. Importance

    4. Checklist for a Complaints process

    5. Key Components of Effective Complaints Management Process

    6. Keeping record of Complaints and Tracking

    7. Process of Complaint - Flowchart

    8. Handling Complaints - quick peek

    9. Sample of Complaint log

    10. Timeline for a Complaint

    1. Quotes

    2. Types of consumer

    3. Types of consumer complaints

    4. Strategies to handle complaints

    5. Steps to handle complaints

    1. Quotes

    2. Types of Employee complaints

    3. Employee Grievances

    4. Steps to handle Employee Complaints

    5. Whistleblower

    6. Whistleblower policy with respect to Audit committee

    1. HSBC overhaul complaint-handling style to cut comeback and connect with customers

    2. Case studies - DMC

    3. Other Case Studies

    1. Quiz

    1. Additional Reading

    2. Complaint-Management-Review-And-Additional-Insights - February 2020

    3. Whistleblower Protection Act

    4. Riskpro Video

    5. Riskpro Brochure

    6. About Riskpro

    7. Thank You

About this course

  • Free
  • 33 lessons
  • 0 hours of video content