Course curriculum

    1. Classification of disaster by businesses

    2. How do you perceive a crisis and Types of crisis

    3. Impact of crisis on business

    1. Crisis Management Definition

    2. Different Stages in crisis

    3. We only react after the crisis!

    4. Crisis Response

    5. Early Warning Signals

    6. Social Listening Program is beneficial

    1. Crisis Management Plan

    2. Emergency Plan

    3. Companies to prepare a crisis template

    4. Elements of a Crisis Response

    5. Develop resolution plans for each type of crisis

    6. Management Approach and Types of Crisis Management

    7. COVID-19 a crisis turned into a catastrophe

    8. Steps in managing project crisis

    1. How to cope with social media crisis?

    2. Contents of the social media crisis plan

    3. Devise an agile crisis communication plan

    4. Keep your social media passwords secure

    5. Crisis Communication

    1. Crisis Management Teams

    2. Different types of teams that may be formed

    3. Some important roles in crisis management

    4. Conclusion

    1. United Airlines customer service failures

    2. Equifax and the Data Breach

    3. KFC and the shortage of chicken

    4. Target data breach

About this course

  • Free
  • 36 lessons
  • 0 hours of video content