Course curriculum

    1. What Is a Call Center?

    2. What Is a Contact Center?

    3. Nature of Call Centers

    4. What are Inbound Call Centers?

    5. What are Outbound Call Centers?

    6. Need for Call Centers

    1. Call Center Scams

    2. How does call center scam work?

    3. What kind of information does a call center scammer ask for?

    4. How do scam callers get your number?

    1. Types of call center scams

    2. Types of Call Center Scams Contd.

    3. Types of Call Center Scams Contd.

    4. How to take preventive steps to avoid Credit Card fraud?

    5. Telemarketing Fraud

    6. How to take preventive steps to Avoid Telemarketing Fraud?

    1. General Precautions and Reactive steps

    1. Additional Reading

    2. Riskpro Video

    3. Riskpro Brochure

    4. About Riskpro

    5. Thank You

    1. Please Share Your Feedback

About this course

  • Free
  • 23 lessons
  • 0 hours of video content