Course curriculum

    1. Introduction to IT Service Management (ITSM)

    2. ITSM vs ITIL vs DevOps

    3. ITSM Benefits

    4. ITSM Capabilities

    5. ITSM Key Practices

    1. ITSM & Related Frameworks

    2. ITSM Tool Selection

    3. ITSM Tools

    1. Introduction to ISO/IEC 20000-1:2018

    2. Importance of ISO 20000

    3. Benefits of Implementing ISO 20000

    4. Mandatory Requirements for ISO 20000

    1. Initial Considerations for an ITSM Evaluation

    2. Existing ITSM Challenges

    3. ITSM Transformation Roadmap

    1. Intro to ITSM Blueprint by Wipro

    2. Core Principles of ITSM Blueprint Framework

    3. ITSM Blueprint Outcomes

    1. Modernize Legacy IT System with ServiceNow

    2. Jira Service Management Case Study

About this course

  • Free
  • 30 lessons
  • 0 hours of video content